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“It Can Happen to Anyone”: Mountain Rescue on the Mistakes That Lead to Callouts

Real mistakes, real rescues – and what Mountain Rescue wants you to know before heading into the hills

By their very nature, mountains invite uncertainty; the weather can shift quickly, paths can disappear and the terrain can become treacherous. For most of us, that unpredictability is part of the appeal. But for Mountain Rescue teams across the UK, it is also why the call can come at any time.

Neil Butcher knows this better than most. A Team Leader with Western Beacons Mountain Rescue, he has spent years responding to callouts across Bannau Brycheiniog – the Brecon Beacons – often in poor weather, fading light and difficult terrain. Some rescues blur together, while some linger in the memory.

Western Beacons MRT have in action, kept protected by the latest Helly Hansen gear. Photo: Ed Smith

“One that really stands out,” he recalls, “was a woman who fell around 30 metres down a steep embankment and over a cliff near Henrhyd Falls.”

She had been walking with her partner and their dogs along a well-used path. Nothing technical. Nothing extreme. But a momentary loss of balance was enough to send her tumbling down the slope and over the cliff edge, sustaining “severe, life-changing injuries”.

By chance, the Mountain Rescue team was conducting first aid training just five miles away. They were first on scene, quickly establishing control before a full multi-agency response followed, involving fire and rescue rope teams, paramedics and the air ambulance. It took hours of careful coordination to extract the casualty safely from the gorge.

“It can happen to anyone,” Neil says simply. “Even people who are well prepared.”

The Patterns Behind the Callouts

For Neil and his team, being well prepared is a daily requirement. Western Beacons Mountain Rescue is one of many UK teams supported by Helly Hansen, helping ensure volunteers have reliable clothing and equipment when responding to callouts in all conditions.

While dramatic rescues often grab attention, the majority of Mountain Rescue callouts are far more familiar. In the Brecon Beacons, Neil says, lower leg injuries top the list, most commonly sprained or broken ankles picked up on uneven ground.

Seasonally, incidents rise in summer. Not because conditions are worse, but because more people are out exploring. “It is brilliant to see,” he says. “The outdoors is hugely beneficial for physical and mental health. But basic safety becomes even more important when visitor numbers rise.”

One growing issue is reliance on smartphones for navigation. Apps are useful tools, but batteries die, signal drops and skills fade. “We see fewer people carrying paper maps or knowing how to read them,” Neil explains. “When technology fails, that can quickly turn into a serious situation.”

Preparation is Everything

Ask any rescuer what makes the biggest difference before heading into the hills and the answer is simple: preparation.

“Always tell someone your plan and when you expect to be back,” Neil says. “Carry the right equipment. That means good hiking boots, waterproof clothing, hat, gloves, torch and whistle, along with a fully charged phone and a power bank.”

Footwear and clothing, he stresses, are not optional extras. Proper boots reduce the risk of ankle injuries. Waterproof layers help maintain body temperature when the weather turns, which is critical if you are forced to stop moving.

Related: Helly Hansen Cascade II Boots Reviewed

For Mountain Rescue teams themselves, that reliability matters just as much. Western Beacons MRT wears Helly Hansen shell jackets inspired by the Odin 9 Worlds Infinity Shell Jacket. “We refer to it as our suit of armour,” Neil says. “It keeps us protected in all conditions, which is vital when the UK weather can change so quickly.”

The team regularly feeds back to Helly Hansen on performance and features, helping ensure the kit continues to meet the demands of real-world rescue work.

Layering for Safety, Not Just Comfort

Clothing in the hills is about far more than comfort. It can be the difference between inconvenience and genuine danger.

Helly Hansen’s three-layer system, developed originally for professional outdoor use, consists of a moisture-moving baselayer, an insulating midlayer and a waterproof, breathable shell. Together, these layers help regulate temperature while protecting against wind and rain.

Related: Winter Mountain Kit – A Layer-by-Layer Guide for Cold, Wet, Serious Conditions

“For us, LIFA baselayers have always been a core piece of kit for us,” Neil explains. “They keep us warm and dry while we are working hard, often for long periods.”

For regular hill-goers, outer layers such as the Odin Ultimate Infinity Jacket or Verglas Infinity Shell Jacket 2.0 offer professional-level protection. For those newer to the outdoors, the Loke Jacket provides dependable waterproofing using Helly Tech technology, alongside built-in RECCO.

When Something Does Go Wrong

If the worst happens, staying calm is critical. “Take a breath,” Neil advises. “If you are lost, retrace your steps to the last point where you were certain of your location. If that does not work, stop and call for help.”

In the UK, dial 999 or 112 and ask for the Police, then Mountain Rescue. Location is the single most important piece of information you can provide. Grid reference apps can help, as can clear descriptions of landmarks.

“If you are waiting for rescue, stay where you are,” says Neil. Moving, particularly when injured, can worsen the situation and make it harder for teams to reach you. Keep warm, stay visible and use bright clothing, torches or whistles to assist rescuers.

Being Hill-ready

Being hill-ready is not about totally eliminating any risk, but instead, it’s about understanding it.

“It means having the right kit, the right knowledge and knowing your limits,” Neil says. “If you lack experience, go with someone who has it. Learn from others and plan properly.”

The mountains will always be unpredictable. But with good preparation, sound judgement and dependable kit, we give ourselves, and the people who may one day come looking for us, the best possible chance of a safe outcome.

Explore some of the other kit that keeps Western Beacons MRT​ safe at hellyhansen.com

Where to buy

Men's Verglas Infinity Shell Jacket 2.0

£335

Selected as our best waterproof jacket overall this year!
What we liked: protective, eco-conscious, innovative fabric
What we didn’t like: quite heavy

In partnership with Helly Hansen
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